Privacy Policy

Last updated: 29 August 2025

End Loadshedding (Pty) Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and Google’s Privacy Requirements.

1. Information We Collect

We may collect and process the following personal information:

Name, surname, and identity details
Contact information (phone number, email address, physical address)
Payment and billing details (bank account, card information via secure gateways)
Delivery details (for shipping and logistics)
Website usage data, including cookies, IP addresses, and browsing behaviour

2. How We Collect Information

We collect information when:

You place an order on our website or via WhatsApp/email
You make a payment through our secure payment gateway
You contact us for support, quotes, or enquiries
You visit our website (cookies and analytics)

3. How We Use Your Information

Your personal information will only be used for:

Processing and delivering your orders
Providing customer service and after-sales support
Internal record-keeping and compliance with South African law
Marketing communications (only if you opt-in)
Improving our products, services, and website performance

4. Sharing of Information

We do not sell your personal information. We may share it only with:

Payment processors (e.g., PayFast, banks)
Delivery and courier companies
Legal or regulatory authorities, where required by law
Service providers who assist in running our systems (bound by confidentiality agreements)

5. Data Storage and Security

We use industry-standard encryption and firewalls to protect your information
Card details are not stored by us; they are processed by secure third-party gateways
We keep personal information only as long as necessary for business and legal purposes

6. Your Rights (POPIA)

You have the right to:

Access the personal information we hold about you
Request correction or deletion of inaccurate information
Withdraw consent for marketing at any time
Lodge a complaint with the Information Regulator (South Africa)

7. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to analyse website traffic.

Cookies may collect anonymous data about your device and behaviour
You can disable cookies in your browser settings, but this may affect functionality

8. International Transfers

If your data is processed outside South Africa (e.g., cloud hosting), we ensure adequate protection in line with POPIA and international data protection standards.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the “last updated” date shown above.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

End Loadshedding (Pty) Ltd
📍 Shop 4, 135 Main Rd, Somerset West, Cape Town, 7130, South Africa
☎️ 021 300 1729
📧 support@endloadshedding.com