END LOADSHEDDING
TERMS AND CONDITIONS
Last updated: 29 July 2024
These Terms and Conditions govern the use of the End Loadshedding website, the purchase of products from End Loadshedding and the provision of solar, backup-power, electrical and related installation services by End Loadshedding (Pty) Ltd.
By accessing our website, requesting or accepting a quotation, placing an order, making payment, authorising an installation or using any of our products or services, the customer agrees to be bound by these Terms and Conditions.
These Terms must be read together with the applicable quotation, invoice, service agreement, warranty document, returns policy, refund policy, shipping policy and any other written agreement issued by End Loadshedding.
Nothing contained in these Terms is intended to exclude or limit any right or remedy that may not lawfully be excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.
1. SCOPE OF SERVICES
1.1 End Loadshedding supplies and installs solar and backup-power solutions, including:
Solar panel systems
Inverter systems
Lithium battery systems
Backup-power systems
Solar accessories and electrical components
System upgrades
System assessments
Installation, technical support and advisory services
1.2 Services are offered throughout South Africa, subject to operational capacity, product availability, site conditions, logistics, pricing and applicable municipal, Eskom or regulatory requirements.
1.3 Any work or equipment not expressly included in the accepted quotation shall be treated as additional work and may be quoted and charged separately.
2. WEBSITE USE
2.1 The End Loadshedding website is provided for product information, product browsing, quotation requests, customer enquiries, online orders and general communication.
2.2 No person may use the website:
For an unlawful or fraudulent purpose
To damage, interfere with, overload or compromise the website
To introduce malware, harmful code, spam or unauthorised content
To misrepresent their identity, authority or relationship with another person
To copy, scrape, reproduce or commercially exploit website content without written permission
In any manner that may affect the website’s security, availability or proper operation
2.3 End Loadshedding may update, amend, suspend, remove or replace website content at any time without prior notice.
2.4 Product images are provided for identification and illustration. Minor differences in appearance, packaging, labelling or design may occur where manufacturers update their products.
3. QUOTATIONS AND SERVICE AGREEMENTS
3.1 Products and services supplied by End Loadshedding may be subject to a written quotation, invoice or service agreement.
3.2 A quotation or agreement may specify:
The scope of work
Equipment specifications
Pricing
Payment terms
Installation requirements
Estimated delivery or installation periods
Warranty terms
Exclusions
Customer responsibilities
3.3 A quotation remains valid only for the period stated on it. Pricing and availability may be revised after expiry.
3.4 An installation is not confirmed until the customer has accepted the relevant quotation or agreement and complied with the applicable payment requirements.
3.5 End Loadshedding may refuse, suspend or postpone work if:
Required information remains outstanding
Payment has not cleared
Equipment is unavailable
Site access has not been provided
The premises are unsafe or unsuitable
The proposed work would be unlawful or non-compliant
3.6 Any change requested after acceptance may require a revised quotation or written variation.
4. PRICING AND PAYMENT
4.1 Prices are based on the information available at the time of quotation and may be affected by:
System capacity
Equipment selected
Site and roof conditions
Electrical infrastructure
Access requirements
Travel and logistics
Stock availability
Supplier price changes
Exchange-rate movements
Municipal or Eskom requirements
Changes to the agreed scope of work
4.2 Payment terms shall be recorded in the relevant quotation, invoice or service agreement.
4.3 End Loadshedding may require a deposit, progress payments, payment before delivery, payment before installation, payment upon completion or another arrangement agreed to in writing.
4.4 Unless otherwise agreed in writing, no goods will be released, dispatched, installed, commissioned, activated, connected or handed over until the required payment has been received as cleared funds.
4.5 Payment will only be regarded as received once cleared funds reflect in End Loadshedding’s nominated bank account or approved payment-gateway account.
4.6 The customer remains responsible for all amounts properly due under the quotation, invoice, service agreement, approved variation, additional-work instruction or other written charge.
4.7 Any additional labour, materials, travel, accommodation, delivery or compliance costs not included in the original scope may be charged separately after being communicated to the customer.
5. OWNERSHIP OF EQUIPMENT UNTIL FULL PAYMENT
5.1 Ownership of all systems, equipment, materials and components supplied by End Loadshedding remains vested in End Loadshedding until the full purchase price and all other outstanding amounts have been paid in cleared funds.
5.2 This includes inverters, batteries, solar panels, mounting structures, cabling, protection equipment, accessories, monitoring equipment, distribution boards, consumables and any other goods supplied under the order or installation agreement.
5.3 Ownership does not pass to the customer merely because the equipment has been delivered, installed, connected, commissioned, activated or placed in the customer’s possession.
5.4 Until full payment has been received, the customer may not sell, transfer, pledge, encumber, conceal, remove, relocate, modify, damage or dispose of the equipment, or permit any third party to interfere with it.
5.5 Where an amount remains overdue, End Loadshedding may, to the extent permitted by law:
Suspend further delivery, installation, commissioning or support
Withhold non-statutory handover documents, system access or project documentation
Refuse to release additional products or materials
Demand payment of all outstanding amounts
Recover reasonable collection, transport, storage and enforcement costs
Take lawful steps to recover the outstanding amount or unpaid equipment
5.6 The customer must provide reasonable access for inspection or lawful recovery of unpaid equipment where End Loadshedding is legally entitled to such access.
5.7 Risk of loss or damage may pass to the customer upon delivery, installation, handover or possession, while ownership remains with End Loadshedding until payment has been made in full.
6. INSTALLATION AND WORKMANSHIP
6.1 End Loadshedding will perform installation work with reasonable care and skill and in accordance with the agreed scope.
6.2 The customer acknowledges that solar and backup-power systems may be affected by circumstances outside End Loadshedding’s reasonable control, including:
Grid instability
Changes in electricity consumption
Customer operating practices
Site conditions
Firmware or software behaviour
Manufacturer design limitations
Third-party equipment
Municipal or Eskom requirements
Weather conditions
Product-specific operating limits
6.3 Issues arising from workmanship performed by End Loadshedding will be assessed under the applicable workmanship warranty.
6.4 Issues involving product performance, internal hardware, firmware, software, manufacturing defects or product design will be handled under the relevant manufacturer or distributor warranty process.
6.5 End Loadshedding does not guarantee a specific level of savings, generation, backup duration or system independence unless that performance has been expressly guaranteed in writing.
6.6 Actual system performance depends on factors including weather, shading, panel orientation, battery condition, electricity consumption, equipment settings and grid availability.
7. MANUFACTURER WARRANTIES
7.1 End Loadshedding does not manufacture the inverters, batteries, solar panels, monitoring platforms, software, firmware or related equipment supplied to customers.
7.2 Product warranties are provided by the relevant manufacturer, importer or authorised distributor and remain subject to their warranty conditions, testing procedures and approval requirements.
7.3 End Loadshedding will provide reasonable assistance with a valid warranty claim, which may include supplying documentation, gathering technical information and communicating with the relevant warranty provider.
7.4 Final approval, repair, replacement, credit or rejection of a manufacturer warranty claim remains subject to the decision of the manufacturer, importer or authorised distributor.
7.5 End Loadshedding is not responsible for delays or decisions caused by a manufacturer, importer, distributor, courier or third-party service provider, except where responsibility is imposed by applicable law.
8. REPORTING FAULTS OR CONCERNS
8.1 Any concern relating to installation, equipment, monitoring, system output, performance, faults or workmanship must be reported to End Loadshedding in writing as soon as reasonably possible.
8.2 The customer must provide the information reasonably required to investigate the matter, including:
Proof of purchase
Invoice or order number
Installation address
Photographs or videos
Inverter or battery error codes
Monitoring screenshots
The date and circumstances of the fault
Any other relevant technical information reasonably requested
8.3 The customer must provide End Loadshedding with a reasonable opportunity to inspect, assess, repair, replace, escalate or otherwise address the matter before appointing another contractor.
8.4 End Loadshedding will not be responsible for third-party repair, inspection, call-out or replacement costs unless those costs were approved by End Loadshedding in writing before they were incurred.
8.5 A customer must not open, dismantle or attempt to repair electrical equipment while awaiting technical support or a warranty assessment.
9. CUSTOMER RESPONSIBILITIES
9.1 The customer must provide complete and accurate information concerning:
The installation address
Electricity usage and load requirements
Roof type and condition
Existing electrical infrastructure
Existing solar, battery, inverter, generator or backup systems
Eskom or municipal supply details
Access restrictions
Known hazards or structural concerns
Landlord, estate, body-corporate or municipal requirements
Any other information relevant to the proposed work
9.2 The customer must ensure that the premises are reasonably safe, accessible and suitable for the proposed work.
9.3 Unless otherwise agreed in writing, the customer is responsible for obtaining all necessary permissions from landlords, trustees, estates, managing agents, body corporates, insurers, municipalities and other relevant parties.
9.4 Any delay, redesign, return visit, additional labour, additional material or other cost caused by inaccurate, incomplete or withheld information may be charged to the customer.
9.5 The customer must operate the system in accordance with the supplied instructions, equipment specifications and reasonable technical guidance provided by End Loadshedding.
10. SITE ACCESS AND INSTALLATION CONDITIONS
10.1 The customer must provide End Loadshedding and its authorised staff, installers, subcontractors and representatives with reasonable access to the installation premises on the agreed date and time.
10.2 The customer must ensure reasonable access to the roof, distribution board, inverter location, battery location and all other required work areas.
10.3 Additional charges may apply where work cannot proceed due to:
Inadequate or refused access
Unsafe site conditions
Customer delays
Incomplete preparation
Incorrect or incomplete information
Unavailable representatives
Additional work discovered at the premises
Circumstances outside End Loadshedding’s reasonable control
10.4 End Loadshedding will not be responsible for delays caused by weather, supplier delays, stock shortages, courier delays, municipal requirements, Eskom requirements, load shedding, force majeure, customer delays or other circumstances beyond its reasonable control.
11. REMOVAL OF INSTALLED SYSTEMS
11.1 A request to remove a functioning system because of a change of mind, cancellation, personal circumstances or dissatisfaction not caused by a confirmed defect may be considered in accordance with these Terms and the applicable returns policy.
11.2 Approval of a removal request is not automatic and must be confirmed by End Loadshedding in writing.
11.3 Where removal is approved, a removal and restocking charge equal to 15% of the full system value may apply, subject to applicable law.
11.4 The charge may cover:
Time and labour spent on the original installation
Labour required to remove the system
Non-returnable accessories
Site-specific materials
Used cables, trunking, connectors, fasteners and consumables
Administrative and transport costs
Testing and inspection
Reduction in resale value
11.5 Any refund will be calculated only after the system has been removed, returned and inspected.
11.6 An approved refund may take up to 30 days after completion of the removal and inspection, subject to applicable law and the circumstances of the transaction.
11.7 Unless expressly included in writing, End Loadshedding is not responsible for repainting, waterproofing, roof repairs, ceiling repairs, filling holes, plastering or restoring surfaces following removal.
12. CONDUCT AND PROTECTION OF PERSONNEL
12.1 End Loadshedding will not tolerate threatening, abusive, aggressive, insulting, discriminatory, intimidating or persistently disrespectful conduct towards its employees, installers, subcontractors, electricians, drivers, consultants, suppliers or representatives.
12.2 This applies to conduct in person, by telephone, email, WhatsApp, social media or any other communication channel.
12.3 Where such conduct occurs, End Loadshedding may:
Require future communication to take place in writing
Appoint a single point of contact
Suspend non-urgent communication or support
Postpone attendance until a safe working environment is provided
Escalate the matter through an appropriate formal process
Take any lawful step reasonably necessary to protect its personnel
12.4 This clause does not remove any valid customer right or prevent a customer from raising a legitimate complaint.
13. WARRANTY EXCLUSIONS AND UNAUTHORISED INTERFERENCE
13.1 Warranty coverage may be refused or limited where a fault, failure or damage results from:
Misuse, abuse or negligent operation
Failure to follow operating instructions
Unauthorised repairs or modifications
Third-party installation or interference
Poor ventilation
Overloading
Water or moisture damage
Lightning or electrical surges
Grid instability
Pest or vermin damage
Fire, flood, storm or other external events
Settings changed by an unauthorised person
Inadequate maintenance
Use outside manufacturer specifications
Connection of incompatible equipment
13.2 No product supplied by End Loadshedding may be opened, dismantled, unsealed, repaired, modified or otherwise interfered with by the customer or an unauthorised third party while it remains under warranty.
13.3 If a product is opened, dismantled, unsealed, repaired, modified or interfered with without prior written authorisation, any voluntary, manufacturer or extended warranty applicable to that product may be cancelled with immediate effect, subject to the applicable manufacturer’s terms and any rights that may not lawfully be excluded.
13.4 Where End Loadshedding has installed a system, the customer must obtain End Loadshedding’s prior written approval before:
Adding solar panels, batteries, inverters, generators or other equipment
Adding or replacing protection devices
Removing, replacing or relocating any component
Changing electrical connections, cabling or system configuration
Changing protected technical settings or firmware
Allowing another installer, electrician or contractor to work on the system
13.5 If the customer or an unauthorised third party alters, extends, repairs, relocates, rewires, reconfigures or otherwise interferes with a system installed by End Loadshedding without prior written approval, End Loadshedding’s workmanship warranty and any voluntary system warranty will be revoked with immediate effect.
13.6 Following unauthorised interference, the customer assumes responsibility for the altered system, including its operation, safety, regulatory compliance, performance and any fault, damage, loss or expense resulting from or connected with the unauthorised work.
13.7 End Loadshedding will not be responsible for a fault, failure, safety concern, compliance issue, reduced performance or damage caused by or connected with unauthorised work, alterations or additional equipment.
13.8 Any inspection, corrective work, recommissioning or compliance assessment required after unauthorised interference will be chargeable. Applicable call-out, travel, labour, testing and material costs will be communicated to the customer.
13.9 A revoked workmanship or voluntary system warranty will not be reinstated automatically. Reinstatement is subject to:
A complete technical inspection
Correction of any defects or non-compliant work
Payment of applicable inspection and corrective-work charges
Written confirmation from End Loadshedding that the warranty has been reinstated
13.10 Nothing in this clause excludes a statutory right that cannot lawfully be excluded. In particular, End Loadshedding will assess whether an alleged defect existed independently of, and was not caused or worsened by, the unauthorised alteration or interference.
13.11 Consumables, cosmetic damage, ordinary wear and tear and performance loss caused by site conditions are not covered unless otherwise stated in writing or required by law.
14. LIMITATION OF LIABILITY
14.1 To the maximum extent permitted by law, End Loadshedding will not be liable for indirect or consequential losses, including:
Loss of income or profit
Loss of production
Business interruption
Loss of anticipated savings
Loss of data
Inconvenience
Third-party claims
Loss caused by equipment not supplied or installed by End Loadshedding
Costs incurred without End Loadshedding’s prior written approval
14.2 End Loadshedding will not be liable for damage caused by customer misuse, third-party interference, unauthorised alterations, external electrical events, site defects or circumstances beyond its reasonable control.
14.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.
15. CUSTOMER INDEMNITY
15.1 To the extent permitted by law, the customer indemnifies End Loadshedding against third-party claims, losses, costs or liabilities resulting from:
Materially inaccurate or incomplete information supplied by the customer
Unsafe site conditions not disclosed to End Loadshedding
Unauthorised modification or interference
Misuse of the products or system
Third-party work performed without written approval
Failure to follow operating or safety instructions
Use of the system outside its intended purpose or specifications
A material breach of these Terms by the customer
15.2 This indemnity does not apply to the extent that a loss was caused by End Loadshedding’s unlawful conduct, gross negligence or breach of a non-excludable statutory obligation.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
16.2 Any dispute concerning these Terms, a quotation, invoice, installation, product, service agreement or transaction must first be referred to the parties for good-faith negotiation.
16.3 The customer must provide reasonable details of the complaint and allow End Loadshedding a reasonable opportunity to investigate and respond.
16.4 If the dispute cannot be resolved through negotiation, either party may refer it to an appropriate consumer body, regulator, ombud, tribunal, arbitration process or court having jurisdiction.
16.5 Where the parties agree to arbitration, the arbitration may be conducted in Cape Town under the rules of the Arbitration Foundation of Southern Africa.
16.6 Nothing in this clause prevents a customer from approaching a forum or exercising a right available under applicable consumer-protection legislation.
17. AMENDMENTS
17.1 End Loadshedding may amend, replace or update these Terms from time to time.
17.2 Unless otherwise agreed or required by law, the version applicable to a transaction will be the version in effect when the relevant quotation or order was accepted.
17.3 A later amendment will not retrospectively remove a right or obligation that had already arisen under an accepted agreement.
18. CONTACT INFORMATION
Questions, technical-support requests, warranty matters and installation concerns may be submitted using the following details:
Telephone: 021 300 1729
Email: sales@endloadshedding.co.za
Website: www.endloadshedding.com
Business: End Loadshedding (Pty) Ltd
Country: South Africa