These Terms and Conditions apply to the use of the End Loadshedding website, the purchase of products, and the provision of solar, backup power, and related installation services by End Loadshedding (Pty) Ltd.
By accessing our website, requesting a quotation, purchasing products, accepting a quotation, approving installation, or making use of our services, the customer agrees to be bound by these Terms and Conditions.
These Terms must be read together with any quotation, invoice, service agreement, warranty document, returns policy, refund policy, shipping policy, and any other written agreement issued by End Loadshedding.
Nothing in these Terms is intended to limit any rights that a customer may have under the laws of the Republic of South Africa, including applicable consumer protection legislation.
1. Scope of Services
End Loadshedding supplies and installs solar and backup power solutions, including but not limited to:
solar panel systems;
inverter systems;
lithium battery systems;
backup power systems;
solar accessories and electrical components;
system upgrades;
system assessments; and
related installation, support, and advisory services.
End Loadshedding provides services throughout South Africa, subject to operational capacity, product availability, site conditions, logistics, pricing, and any applicable municipal or regulatory requirements.
2. Website Use
The End Loadshedding website is provided for information, product browsing, quotations, customer enquiries, online orders, and general communication.
Users may not use the website:
for any unlawful purpose;
to damage, interfere with, overload, or compromise the website;
to upload harmful code, malware, spam, or unauthorised content;
to misrepresent their identity or authority;
to copy, scrape, reproduce, or misuse website content without permission; or
in any manner that may affect the security, availability, or proper functioning of the website.
End Loadshedding reserves the right to update, amend, suspend, remove, or replace any website content at any time without prior notice.
3. Quotations and Service Agreements
All products and services supplied by End Loadshedding may be subject to a formal quotation, invoice, or service agreement.
The quotation or agreement may set out:
the scope of work;
equipment specifications;
pricing;
payment terms;
installation requirements;
delivery timelines;
warranty terms;
exclusions; and
customer responsibilities.
No installation shall be deemed confirmed until the customer has accepted the quotation or service agreement and complied with the applicable payment terms.
End Loadshedding may refuse, suspend, or delay work where required information is outstanding, payment has not cleared, site access is unavailable, or the site is unsafe or unsuitable for installation.
4. Pricing and Payment
Pricing is provided based on the information available to End Loadshedding at the time of quotation and may vary according to:
system size;
equipment selected;
site conditions;
roof type and access;
electrical infrastructure;
travel and logistics;
stock availability;
supplier pricing;
exchange rate movements;
municipal or Eskom requirements; and
any change to the requested scope of work.
Payment terms will be stated in the relevant quotation, invoice, or service agreement.
End Loadshedding may require a deposit, staged payments, payment before delivery, payment on delivery, payment before installation, payment upon completion, or any other payment arrangement agreed to in writing.
No goods shall be released, dispatched, installed, handed over, commissioned, activated, or connected unless the required payment has been received as cleared funds, unless End Loadshedding has expressly agreed otherwise in writing.
Payment shall only be regarded as received once cleared funds reflect in End Loadshedding’s nominated bank account or approved payment gateway account.
The customer remains responsible for all amounts due under the quotation, invoice, service agreement, variation order, additional work instruction, or any other approved charge.
5. Ownership of Equipment Until Full Payment
For all systems, products, equipment, materials, and components supplied, delivered, installed, partially installed, configured, commissioned, or made available by End Loadshedding, ownership shall remain vested in End Loadshedding (Pty) Ltd until the full outstanding amount has been paid in full and cleared into End Loadshedding’s nominated bank account.
This includes, without limitation, inverters, batteries, solar panels, mounting structures, cabling, protection equipment, accessories, monitoring equipment, distribution boards, consumables, and any other goods supplied as part of the installation, order, or service agreement.
Ownership shall not pass to the customer merely because the goods have been delivered, installed, connected, commissioned, activated, or are in the customer’s possession.
Until full payment has been received, the customer shall not sell, remove, transfer, pledge, encumber, tamper with, modify, damage, conceal, relocate, dispose of, or allow any third party to interfere with the equipment.
Where any amount remains outstanding, End Loadshedding may, to the extent permitted by law and without limiting any other rights available to it:
suspend further work, delivery, installation, commissioning, support, or non-urgent services;
withhold handover documents, certificates, warranty assistance, system access, monitoring access, or final project documentation, where legally permissible;
refuse to release further products, materials, accessories, or components;
demand immediate payment of all outstanding amounts;
recover legal, collection, administrative, transport, storage, and enforcement costs; and
take lawful steps to recover either the outstanding amount or the equipment supplied.
The customer must provide reasonable access to the premises for inspection, collection, or recovery of unpaid equipment where End Loadshedding is legally entitled to do so.
Risk in the equipment may pass to the customer upon delivery, installation, handover, or possession, but ownership shall remain with End Loadshedding until full cleared payment has been received.
Nothing in this clause limits any rights the customer may have under applicable South African law, but the customer acknowledges that equipment supplied on unpaid, partially paid, or overdue accounts remains the property of End Loadshedding until paid for in full.
6. Installation and Workmanship
End Loadshedding aims to provide professional, clean, compliant, and high-quality installation services using reputable equipment and reasonable workmanship standards.
The customer acknowledges that solar and backup systems are technical electrical systems and may be affected by factors outside End Loadshedding’s control, including:
grid instability;
load profile changes;
user behaviour;
site conditions;
firmware or software behaviour;
manufacturer design limitations;
third-party equipment;
municipal or Eskom requirements;
weather conditions; and
product-specific limitations.
Where an issue relates to installation workmanship performed by End Loadshedding, End Loadshedding will assess and address the matter in accordance with the applicable workmanship warranty.
Where an issue relates to product performance, internal hardware faults, software, firmware, manufacturer defects, product design, compatibility, or technical limitations, the matter will be dealt with under the relevant manufacturer or distributor warranty process.
7. Manufacturer Warranties and Product Responsibility
End Loadshedding is not the manufacturer of inverters, batteries, solar panels, monitoring platforms, software, firmware, or related components supplied as part of a system.
End Loadshedding acts as supplier and installer of these products.
All equipment warranties are provided by the relevant manufacturer, importer, or authorised distributor, subject to their warranty terms, technical assessment, and approval process.
End Loadshedding will provide reasonable assistance with warranty claims, including guidance, documentation, communication, and technical support where appropriate.
However, final approval, repair, replacement, credit, or rejection of any product warranty claim remains the responsibility of the relevant manufacturer, importer, or authorised distributor.
End Loadshedding shall not be liable for delays, refusals, limitations, or decisions made by a manufacturer, importer, distributor, or third-party service provider.
8. Reporting Issues
Any concern relating to installation, equipment, performance, monitoring, system output, faults, or workmanship must be reported to End Loadshedding in writing as soon as reasonably possible.
The customer must provide all information reasonably required to assess the matter, including:
proof of purchase;
invoice or order number;
installation address;
photographs or videos of the issue;
inverter or battery error codes;
monitoring app screenshots;
details of when the issue occurred; and
any other information reasonably requested by End Loadshedding.
The customer must allow End Loadshedding a reasonable opportunity to inspect, assess, repair, replace, escalate, or resolve the issue before appointing any third party or incurring external costs.
End Loadshedding shall not be liable for any third-party repair, call-out, inspection, or replacement costs unless those costs were approved by End Loadshedding in writing before being incurred.
9. Customer Responsibilities
The customer is responsible for providing complete and accurate information regarding:
the property address;
energy usage and load requirements;
roof type and roof condition;
existing electrical infrastructure;
existing solar, inverter, battery, generator, or backup systems;
Eskom or municipal supply details;
access restrictions;
property hazards;
structural concerns;
landlord, body corporate, estate, or municipal requirements; and
any other information relevant to the quotation, supply, delivery, or installation.
The customer must ensure that the property is reasonably safe, accessible, and suitable for the proposed installation.
The customer is responsible for obtaining any required permissions from landlords, trustees, estates, managing agents, body corporates, insurers, municipalities, or other relevant parties, unless End Loadshedding expressly agrees otherwise in writing.
Any delay, redesign, return visit, additional labour, additional materials, or additional cost caused by inaccurate, incomplete, or withheld information may be charged to the customer.
10. Site Access and Installation Conditions
The customer must provide End Loadshedding, its staff, subcontractors, installers, and representatives with reasonable access to the installation site on the agreed date and time.
The customer must ensure that the site is ready for installation, including reasonable access to the roof, DB board, inverter location, battery location, and any other required work area.
If End Loadshedding is unable to proceed due to lack of access, unsafe conditions, customer delays, incomplete preparation, unavailable representatives, incorrect information, weather, or circumstances outside its control, additional charges may apply.
End Loadshedding shall not be liable for delays caused by weather, supplier delays, stock shortages, courier delays, municipal requirements, Eskom requirements, load shedding, force majeure events, customer delays, or other circumstances beyond its reasonable control.
11. Removal of Installed Systems
If a customer requests removal of a system after installation for personal reasons, change of mind, cancellation, dissatisfaction not caused by a confirmed defect, or any other non-defective reason, End Loadshedding may consider the request subject to these Terms and any applicable returns policy.
Where system removal is approved, the customer shall be liable for a 15% removal and restocking fee calculated on the full system value.
This fee covers, among other things:
time spent on the original installation;
labour required for system removal;
non-returnable accessories;
site-specific materials;
cables, trunking, connectors, fasteners, labels, and consumables;
administrative handling; and
loss in resale value where applicable.
After removal, any refund due to the customer will only be processed after the system has been inspected and any deductions have been calculated.
Refunds relating to system removals may take up to 30 days from the date of completed removal and inspection.
End Loadshedding shall not be responsible for repainting, waterproofing, roof repairs, ceiling repairs, filling holes, plastering, or making good any surfaces after removal, unless expressly agreed in writing.
12. Abuse, Threats and Staff Protection
End Loadshedding will not tolerate abusive, threatening, aggressive, insulting, discriminatory, intimidating, or disrespectful behaviour toward any staff member, installer, subcontractor, consultant, electrician, driver, supplier, or representative.
This includes abuse by phone, email, WhatsApp, social media, in person, or through any other communication channel.
Where such conduct occurs, End Loadshedding may:
suspend direct communication;
require all communication to be in writing;
appoint a single point of contact;
pause non-urgent support;
refuse site attendance until it is safe to proceed;
escalate the matter formally; and
take any lawful steps necessary to protect its team.
This clause does not remove any valid customer rights, but it ensures that all matters are handled in a respectful, safe, and professional manner.
13. Warranty Limitations
Warranty coverage may be refused or limited where the fault, damage, or failure is caused by:
misuse or abuse;
incorrect operation;
unauthorised repairs or modifications;
third-party installations or interference;
poor ventilation;
overloading;
water damage;
lightning or power surges;
grid instability;
pest damage;
fire, flood, storm, or natural events;
incorrect settings changed by the customer or third parties;
lack of maintenance;
use outside manufacturer specifications; or
connection of incompatible equipment.
Consumables, cosmetic damage, normal wear and tear, and performance loss caused by site conditions are not covered unless otherwise required by law or confirmed in writing.
14. Limitation of Liability
To the maximum extent permitted by law, End Loadshedding shall not be liable for indirect, incidental, special, punitive, or consequential losses, including:
loss of income;
loss of profit;
loss of production;
business interruption;
loss of savings;
loss of data;
inconvenience;
third-party claims;
loss caused by equipment not supplied or installed by End Loadshedding; or
costs incurred without End Loadshedding’s prior written approval.
Nothing in this clause limits liability where such limitation is prohibited by South African law.
15. Indemnity
The customer indemnifies End Loadshedding against any claims, losses, damages, costs, liabilities, or expenses arising from:
inaccurate or incomplete information supplied by the customer;
unsafe or unsuitable site conditions;
unauthorised modifications;
misuse of the products or system;
third-party work performed without End Loadshedding’s approval;
failure to follow operating instructions;
use of the system outside its intended purpose or specification; or
breach of these Terms by the customer.
16. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms, any quotation, invoice, installation, product supply, service agreement, or transaction with End Loadshedding shall first be addressed through good-faith negotiation.
If the dispute cannot be resolved amicably, it may be referred to arbitration in Cape Town, South Africa, in accordance with the rules of the Arbitration Foundation of Southern Africa, unless another forum is required by law.
17. Amendments and Updates
End Loadshedding may amend, update, replace, or withdraw these Terms and Conditions from time to time.
The version applicable to a transaction shall generally be the version in effect at the time of purchase, unless otherwise agreed in writing or required by law.
Customers are encouraged to review these Terms periodically.
18. Contact Information
For questions, support, warranty matters, installation concerns, or general enquiries, customers may contact End Loadshedding using the details below:
Phone: 021 300 1729
Email: sales@endloadshedding.co.za
Website: www.endloadshedding.com
Address: End Loadshedding (Pty) Ltd, South Africa