1. Scope of Services:
- End Loadshedding provides solar installation services including but not limited to solar panel installation, backup systems setup, and the supply of various solar equipment.
- Our services are available nationwide, with our headquarters located in Cape Town.
2. Website Use:
- Our website is intended to provide information about our services, products, and to facilitate communication with potential clients.
- Users are prohibited from using our website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the website.
- We reserve the right to update, modify, or remove content on our website at any time without prior notice.
3. Service Agreement:
- All services provided by End Loadshedding are subject to a formal agreement outlining the scope of work, pricing, payment terms, and other relevant details.
- Clients are required to review and sign the service agreement before the commencement of any work.
4. Pricing and Payment:
- Pricing for our services and products is provided upon request and may vary based on the scope of work and location.
- Payment terms will be outlined in the service agreement and may include upfront deposits, milestone payments, or full payment upon completion.
- Payments are accepted via various methods including bank transfer, credit card, or other agreed-upon methods.
5. Installation and Warranty:
Here’s a tightened version with your additions, in plain language but protective:
End Loadshedding is committed to providing high-quality installation services using reputable equipment.
We are not the manufacturer of any inverters, batteries, solar panels, software, or related components. We act as the supplier and installer. Because of that, we are not in full control of how the hardware and software of these products perform over time.
All equipment warranties are backed by the manufacturer, and all labour workmanship warranties are backed by us, as outlined in your service agreement. If there is an issue with installation workmanship, we will attend to it. If there is an issue with product performance, firmware, software, internal faults, design limitations or similar, that claim will be referred to the manufacturer or their authorised distributor. We will assist with that process up to a reasonable point, but final responsibility for repair, replacement, or approval of a warranty claim lies with the manufacturer.
Any issues or concerns regarding your installation must be reported to us in writing as soon as possible so that we can assess and respond.
Abusive, threatening, aggressive, or disrespectful language or behaviour towards any End Loadshedding staff member, installer, subcontractor, or representative will not be accepted under any circumstances. This conduct affects the mental health and safety of our team and will result in us stopping all direct communication until the matter is handled formally.
If you decide, for personal reasons or any reason whatsoever, that you want the system removed after installation, the following will apply:
-
You will be liable for a 15% fee to cover non-returnable accessories, site-specific materials, and time spent on installation.
-
After removal of the system, any refund/payment due (if applicable) will only be processed within 30 days. No exceptions.
-
6. Client Responsibilities:
- Clients are responsible for providing accurate information regarding their energy needs, property specifications, and any other relevant details.
- Clients must ensure that their property meets all necessary requirements for solar installation, including structural integrity, access to sunlight, and compliance with local regulations.
- Any delays or additional costs resulting from inaccurate or incomplete information provided by the client may be subject to additional charges.
7. Liability and Indemnification:
- End Loadshedding shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our services or products.
- Clients agree to indemnify and hold End Loadshedding harmless from any claims, losses, damages, liabilities, or expenses arising from their use of our services or products.
8. Governing Law and Dispute Resolution:
- These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.
- Any disputes arising out of or relating to these terms shall be resolved through arbitration in Cape Town, South Africa, in accordance with the rules of the Arbitration Foundation of South Africa.
9. Amendments and Updates:
- End Loadshedding reserves the right to amend or update these terms and conditions at any time without prior notice.
- Users are encouraged to review these terms periodically to stay informed of any changes.
10. Contact Us:
- If you have any questions, concerns, or feedback regarding these terms and conditions or our services, please contact us at [021 300 1729].